Effective Date: 20 June 2026

This Privacy Policy explains how TV Nao, collects, uses, stores, shares, and protects personal data when you visit https://tvnao.com or use TV Nao’s services.

This Policy is intended to be read with the TV Nao Terms and Conditions.

1. Data Fiduciary

For personal data processed through TV Nao, the entity responsible for determining the purpose and means of processing is:

Brand: TV Nao
Email: info@tvnao.com

2. Information We Collect

Depending on how you use TV Nao, we may collect:

Account Information

• Name
• Email address
• Mobile number
• Password in encrypted or hashed form
• Age or date-of-birth information
• Profile and language preferences

Transaction Information

• Subscription or rental selected
• Transaction amount and currency
• Payment status
• Invoice and tax information
• Transaction reference
• Renewal, cancellation, refund, and chargeback history

Complete card numbers, CVV details, UPI PINs, and banking credentials are generally processed directly by authorised payment providers and are not intended to be stored by TV Nao.

Viewing and Usage Information

• Titles viewed or searched for
• Watch history and progress
• Watchlist and favourites
• Skills-based videos accessed
• Subscription and rental activity
• Playback errors
• Device and simultaneous-stream information
• Interactions with platform features

Technical Information

• IP address
• Browser and device type
• Operating system
• Device identifiers
• Login timestamps
• Approximate location derived from IP
• Cookies and similar technologies
• Crash reports, diagnostics, and security logs

Communications

We may retain emails, support requests, complaints, survey responses, and other communications exchanged with you.

3. How We Collect Information

We collect personal data:

• Directly from you when you register, pay, or contact us.
• Automatically through cookies, logs, and similar technologies.
• From payment gateways after a transaction.
• From authentication, analytics, hosting, and security providers.
• From app stores, marketing partners, or referral sources where permitted.
• When required or authorised by law.

4. Purposes of Processing

We may process personal data to:

• Create and manage your account.
• Authenticate users and secure accounts.
• Deliver subscriptions and rentals.
• Remember watch history and playback progress.
• Personalise recommendations and platform experience.
• Process payments, renewals, invoices, refunds, and disputes.
• Provide customer support.
• Detect fraud, piracy, credential sharing, and misuse.
• Enforce device and simultaneous-stream limits.
• Improve performance, content selection, and functionality.
• Send transactional messages and service announcements.
• Send promotional communications where permitted.
• Comply with legal, tax, accounting, and regulatory obligations.
• Establish, exercise, or defend legal claims.

Where consent is required, we will seek valid consent and provide a way to withdraw it. Withdrawal will not affect processing already lawfully completed.

5. Cookies and Similar Technologies

TV Nao may use:

• Essential cookies for login, security, and payment flows.
• Preference cookies for language and account settings.
• Analytics cookies to understand platform performance.
• Advertising or measurement cookies where applicable and permitted.

You may control non-essential cookies through the consent tool, where available, or through browser settings. Blocking essential cookies may prevent parts of TV Nao from functioning.

6. Personalisation and Recommendations

We may use viewing activity, searches, language, watch history, plan type, and similar signals to organise the catalogue and recommend relevant content.

These recommendations are intended to improve content discovery and do not ordinarily produce legal or similarly significant effects.

7. Promotional Communications

Where permitted, we may send information about new content, subscription plans, discounts, and platform features.

You may unsubscribe through the link in a marketing email or contact info@tvnao.com. You may still receive essential service messages concerning payments, security, account activity, and policy changes.

8. Sharing of Personal Data

We may share necessary data with:

• Hosting and cloud-service providers.
• Payment gateways, banks, and payment networks.
• Email, SMS, OTP, and customer-support providers.
• Analytics, security, and fraud-prevention providers.
• Content licensors for rights management and reporting.
• Auditors, accountants, insurers, and professional advisers.
• Government bodies, courts, or law-enforcement authorities where legally required.
• A successor entity in a merger, restructuring, acquisition, or transfer of business.

Service providers are expected to process data only for authorised purposes and under appropriate confidentiality and security obligations.

We do not sell personal data merely in exchange for money.

9. Cross-Border Processing

Some service providers may process or store data outside India. Where this occurs, we will take reasonable steps to use appropriate contractual and security safeguards and comply with restrictions notified under applicable Indian law.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the stated purposes, including:

• Maintaining an active account.
• Providing subscriptions and rentals.
• Complying with tax, accounting, and legal obligations.
• Preventing fraud and abuse.
• Resolving payment disputes.
• Enforcing agreements and protecting legal rights.

After the applicable period, data may be securely deleted or anonymised unless continued retention is legally required.

11. Security Measures

We use reasonable administrative, technical, and organisational safeguards such as:

• Encryption during transmission where appropriate.
• Restricted access to personal data.
• Password hashing.
• Logging and monitoring.
• Security updates and vulnerability management.
• Payment processing through specialised providers.
• Backup and incident-response procedures.

No internet-based system is completely secure. You should use a strong, unique password and immediately report suspicious account activity.

12. Personal Data Breach

If a personal data breach occurs, we will assess it, take reasonable containment and remediation measures, and provide notifications to affected users and competent authorities where required by applicable law.

13. Your Rights

Subject to applicable law, you may have the right to:

• Obtain information about the personal data being processed.
• Request correction of inaccurate or incomplete data.
• Request updating of outdated data.
• Request erasure where retention is no longer required.
• Withdraw consent where processing is based on consent.
• Submit a grievance concerning personal-data processing.
• Nominate another individual to exercise applicable rights in the event of death or incapacity.

Requests may be sent to info@tvnao.com. We may verify your identity before completing a request.

Certain information may be retained despite an erasure request where retention is required for legal compliance, fraud prevention, dispute resolution, or the exercise of legal rights.

14. Your Responsibilities

You agree to:

• Provide accurate and authentic information.
• Avoid impersonating another person.
• Avoid submitting false or frivolous grievances.
• Protect your login details.
• Comply with applicable laws when exercising your rights.

15. Children’s Privacy

TV Nao is not intended to allow children to independently contract for paid services.

Where we knowingly process a child’s personal data, we may require verifiable consent from a parent or lawful guardian and apply restrictions required by law. We do not intend to conduct prohibited tracking, behavioural monitoring, or targeted advertising directed at children.

Parents or guardians may contact us to raise a concern or request appropriate action concerning a child’s information.

16. Account Deletion

You may request account deletion through available account settings or by emailing info@tvnao.com.

Deleting an account may permanently remove profiles, preferences, watchlists, and watch history. Data required for taxation, payment disputes, security, fraud prevention, or legal compliance may be retained for the necessary period.

Account deletion does not automatically result in a subscription or rental refund.

17. Third-Party Services

TV Nao may include third-party links, embedded services, payment interfaces, or advertisements. Those third parties may process data under their own privacy policies.

We encourage you to review their policies before providing personal information.

18. Grievance Redressal

For privacy questions, rights requests, or complaints, contact:

Grievance Officer: Himanshu Sharma
Designation: Grievance Officer – TV Nao
Email: himanshu@tvnao.com

Please include your registered email address and sufficient details to identify and address the issue. Do not include passwords, OTPs, UPI PINs, or complete card details.

19. Changes to This Privacy Policy

We may update this Policy to reflect changes in our platform, data practices, or legal obligations.

The revised Policy will be published with a new effective date. Where appropriate, material changes may also be communicated through email, account notification, or website notice.

20. Contact Us

TV Nao
Website: https://tvnao.com
Email: info@tvnao.com