Effective Date: 23 June 2026
This Payment Policy applies to subscriptions, content rentals, and other paid services offered through https://tvnao.com.
Depending on availability, location, device, and payment-provider support, payments may be made using:
Payment methods may be added, restricted, or removed without prior notice where required for security, technical, regulatory, or commercial reasons.
The applicable price, subscription period, rental period, taxes, discounts, and total payable amount will be displayed before you confirm payment.
You should review:
By confirming a transaction, you authorise the relevant payment provider to process the displayed amount.
A subscription or rental becomes active only after TV Nao receives successful payment confirmation from the payment provider.
If your bank account is debited but access is not activated, do not immediately make repeated payments. Contact us at info@tvnao.com with:
Never send your password, OTP, UPI PIN, CVV, or complete card number.
Subscriptions may be prepaid for the duration shown at checkout.
Where recurring billing is offered, you may authorise a payment mandate. By doing so, you permit the payment provider to charge the applicable subscription price on each renewal date, subject to applicable authentication and notification requirements.
A renewal may fail because of:
If renewal fails, TV Nao may retry the transaction where permitted, provide a grace period, downgrade the account, or suspend access until payment is completed.
You may cancel automatic renewal through your account settings, where available, or by contacting info@tvnao.com.
To avoid the next charge, cancellation should be completed before the next billing date. A cancellation request submitted after a renewal has already been processed may apply from the following billing cycle.
After cancellation:
Removing the application, not using the service, or logging out does not automatically cancel a subscription.
Payment for a rental grants access only to the selected title and only for the displayed rental period.
Rental charges are not recurring unless explicitly stated. Once playback begins, the rental is treated as consumed and is generally not refundable.
A rental may expire even if you do not complete the content within the allowed viewing period.
Because subscriptions and rentals are digital services made available promptly after payment, payments are generally non-refundable once access has been activated.
A refund or service credit may be considered where:
Refunds will not ordinarily be provided for:
Nothing in this Policy limits non-waivable consumer rights.
Refund requests should be emailed to info@tvnao.com as soon as possible and preferably within 7 days of the transaction.
Include:
Submitting a request does not guarantee approval. We may review account activity, playback records, payment status, device logs, and communications before making a decision.
Approved refunds will normally be initiated to the original payment method within 7–10 business days.
After initiation, the final credit time is controlled by the bank, card network, UPI provider, wallet, or payment gateway. It may take additional time to appear in your account.
If the original method cannot receive a refund, we may request additional information and use another legally permitted method.
A payment may appear as pending because confirmation has not yet been received from the bank or gateway.
If a failed transaction was debited, reversal is generally handled by the relevant payment institution according to its applicable timelines. TV Nao will provide reasonable assistance using the transaction information available to us.
Do not initiate a chargeback and a direct refund request simultaneously for the same transaction, as this may delay resolution.
If you are charged more than once for the same order, contact us with both transaction references.
After verification, the duplicate amount may be refunded to the original payment method. Two intentional purchases, separate rentals, or separate subscription orders will not be treated as duplicate charges merely because they have the same value.
Before raising a chargeback, please contact us so we can investigate the transaction.
Fraudulent chargebacks, false claims, or repeated payment abuse may result in account restriction. We may submit relevant order records, login information, payment confirmations, and usage records to the payment provider for dispute resolution.
This does not prevent you from exercising legitimate rights available through your bank or applicable law.
Coupons, free trials, introductory rates, and promotional subscriptions may have separate conditions.
At the end of a promotional period, a subscription may renew at the then-disclosed standard price if you authorised recurring billing and did not cancel it.
Promotional benefits:
TV Nao may revise subscription or rental prices.
Changes to one-time rentals apply to future purchases. Changes to recurring subscriptions will ordinarily apply from a later renewal cycle and will be communicated where required.
You may cancel automatic renewal before the revised charge is processed.
Applicable taxes may be charged as required by law. An electronic receipt or invoice may be made available through your account or sent to your registered email address.
You are responsible for providing accurate billing and tax information. Requests to amend an invoice may be declined where the change is not legally or technically permitted after issuance.
Payments may be processed through authorised third-party payment providers using their security systems.
TV Nao will never ask you to share your:
Immediately report suspicious requests pretending to represent TV Nao.
If a subscription is purchased through an app store, telecom provider, bundle partner, or another third party, billing, cancellation, and refunds may be handled by that provider under its terms.
TV Nao may be unable to directly refund payments collected by a third party.
For payment, billing, cancellation, or refund assistance:
TV Nao
Website: https://tvnao.com
Email: info@tvnao.com
